Privacy Policy

1. Introduction

Welcome to VoxPilot ("Company," "we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI receptionist services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, phone number, and other contact details you voluntarily provide when requesting a demo or contacting us.
• Call Data: When VoxPilot handles calls on your behalf, we may collect call recordings, transcripts, caller contact information, and conversation summaries.
• Calendar Data: With your authorization, we access calendar information to check availability and book appointments.
• Usage Data: Information about how you access and use our website, such as your IP address, browser type, pages viewed, and time spent on pages.
• Device Data: Device identifiers, operating system information, and browser data.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the VoxPilot service
• Process and respond to demo requests
• Communicate with you about your account and our services
• Improve and personalize your experience
• Send administrative information such as service updates
• Comply with legal obligations
• Prevent fraudulent use and enforce our terms

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our service (e.g., cloud infrastructure, SMS providers, calendar integrations). These parties are bound by confidentiality agreements.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect our rights and the safety of others.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Call recordings and transcripts are retained for up to 90 days by default, after which they are permanently deleted unless you configure a different retention period.

6. Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Depending on your location, you may have the following rights:

• Right to access the personal information we hold about you
• Right to request correction of inaccurate information
• Right to request deletion of your personal information
• Right to opt out of marketing communications
• Right to data portability

To exercise these rights, please contact us at youraialert@gmail.com.

8. Cookies

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

VoxPilot
Email: youraialert@gmail.com